Refund Policy

At InfoSnap, we strive to provide high-quality AI summarization services. However, we understand that our product may not work perfectly for everyone or every use case. We are committed to ensuring your satisfaction with our service.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions. If you are not completely satisfied with InfoSnap for any reason, you may request a full refund within 30 days of your initial purchase.

Eligibility Conditions

To ensure fair usage of our system, the following conditions apply to refund requests:

• The request must be made within 30 calendar days of the initial purchase date.
• To prevent abuse of our AI resources, we reserve the right to decline a refund if you have used a significant portion of the service (defined as more than 10 effective interactions, such as generating summaries) before requesting the refund.
• Refunds are generally not available for renewal payments unless you canceled prior to the renewal date but were still charged.

How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following details:

• Your registered email address.
• The date of your purchase.
• A brief explanation of why you are requesting a refund (optional, but helps us improve).

Processing Time

Once your request is approved, we will initiate the refund immediately. The funds typically return to your original payment method within 5-10 business days, depending on your bank or credit card issuer.

Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected].